Refund policy

Refund policy &
right of revocation and sample revocation form for (individual) purchase contracts

 

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods or, in the case of partial deliveries, the last goods.

To exercise your right of withdrawal, you must inform us (Clair pro GmbH, Frauengasse 2, 2700 Wiener Neustadt, Tel. +43 2622 93056, sales@clair-organics.com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to our fulfillment service provider, AVS Plematl-Schuster GmbH, IZ NÖ-Süd, Straße 9, Objekt M49, 2355 Wiener Neudorf - Österreich without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

 

Important notice

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Accordingly, Clair Organics GmbH, in fulfillment of its duty to inform, expressly points out that a consumer loses his right of withdrawal in these cases due to these exceptions (e.g. by breaking the seal when breaking the bottle).

 

Model withdrawal form

 

(If you want to cancel the contract, please fill out this form and send it back).

 

- To Clair Organics GmbH, Frauengasse 2, 2700 Wiener Neustadt, Austria, sales@clair-organics.com, Austria

 

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

 

- Ordered on (*)/received on (*)

 

- Name of the consumer(s)

 

- Address of the consumer(s)

 

- Signature of consumer(s) (only in case of paper communication)

 

- Date(s)

 

(*) Delete where not applicable.

 

 

Right of cancellation and sample cancellation form for subscription contracts

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (Clair Organics GmbH, Frauengasse 2, 2700 Wiener Neustadt, Tel. +43 2622 93056, sales@clair-organics.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to our fulfillment service provider, AVS Plematl-Schuster GmbH, IZ NÖ-Süd, Straße 9, Objekt M49, 2355 Wiener Neudorf - Österreich, without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

 

Important notice

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Accordingly, Clair Organics GmbH, in fulfillment of its duty to inform, expressly points out that a consumer loses his right of withdrawal in these cases due to these exceptions (e.g. by breaking the seal when breaking the bottle).

 

Model withdrawal form

 

(If you want to cancel the contract, please fill out this form and send it back).

 

- To Clair Organics GmbH, Frauengasse 2, 2700 Wiener Neustadt, Austria, sales@clair-organics.com, Austria

 

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

 

- Ordered on (*)/received on (*)

 

- Name of the consumer(s)

 

- Address of the consumer(s)

 

- Signature of consumer(s) (only in case of paper communication)

 

- Date(s)

 

(*) Delete where not applicable.